Refunds / Adjustment Policy

Refunds are not offered on salon services.

1. Contact Procedure

If you have any concerns regarding the result of your service, we kindly ask that you contact the salon by phone within 3 days of your original appointment.

Where appropriate, we may invite you to return to the salon for an in-person assessment. This allows us to carefully review the condition of your hair and advise on the most suitable next steps.

2. Adjustment Criteria

If an adjustment is considered appropriate, a complimentary follow-up service will be offered within the scope of the original service.

Please note that complimentary adjustments are only available where concerns are raised within 3 days of the original appointment. Requests made after this period may not be eligible for a complimentary adjustment, although they may still be considered at the salon’s discretion.

Where new hair growth becomes visible over time, any further work may be treated as a new service rather than an adjustment.

3. Adjustments Not Provided

Complimentary adjustments are not offered in the following circumstances:

change of mind after the service has been completed
requests for a different style to that agreed during the original consultation
requests to change to a stylist of a different level from the original appointment
results affected by factors outside the salon’s control, including home care, external heat styling, chemical exposure, or delayed contact

We are committed to providing considered, high-quality service and genuine care to every client.

Thank you for your understanding and for respecting our service policy.

Late arrivals

Be Considerate

We understand that schedules can be demanding and delays can happen.
If you anticipate running late, please let us know as soon as possible.

If you arrive more than 15 minutes late, your appointment may be released or offered to another client.

If we are still able to keep your booking,

please note that we may not be able to complete the full service originally reserved.

Cancellation / Late Changes

JUST LET US KNOW

We’re here to look after you, and we understand that plans can change.
If you need to cancel or adjust your appointment,

simply let us know as soon as you can.

If the change is made within 24 hours of your scheduled time, we may not be able to offer an alternative slot on short notice.

Please note:
Clients who make repeated last-minute cancellations may be asked to secure future bookings with a deposit. This helps us protect our team’s time and ensures fair availability for all clients.

If you have any questions, feel free to get in touch — we’re always here to help.

Deposit Policy

Deposit Policy for Repeated Late Cancellations or No-Shows

If there are more than two late cancellations or no-shows,

we may request a deposit depending on the type of service.

The deposit amount will be provided via text message,

and your appointment will not be confirmed until the payment has been received.
This amount will be deducted from your final bill on the day of your treatment.

If you need to cancel or change your appointment,

we kindly ask for a minimum of 48 hours’ notice.

Please note:
Deposits are non-refundable in the following cases:
– cancellations or rescheduling made within 48 hours of the appointment time
– failure to attend the appointment (no-show)

Thank you for your understanding and cooperation.