Appointment Reminders & Confirmations

To help ensure your appointment time still works for you, we'll send a reminder message 2–3 days before your appointment.

Please reply to confirm your booking. If we do not receive a response, we may need to release your appointment to clients on our waiting list.

Thank you for your understanding. We look forward to welcoming you to the salon.

Late Arrivals

Please Let Us Know

We understand that delays can happen.

If you anticipate arriving late, we kindly ask that you contact the salon as soon as possible.

If you arrive more than 15 minutes late, we may need to release your appointment or offer it to another client.

Where we are able to proceed with your appointment, please note that we may not be able to complete the full service originally booked.

Thank you for helping us stay on schedule for all of our clients.

Cancellation Policy

We Understand Plans Can Change

Should you need to cancel or reschedule your appointment, we kindly ask that you let us know as early as possible.

Appointments changed or cancelled with less than 24 hours' notice may not be able to be reallocated to another client at short notice.

Clients who repeatedly cancel at the last minute or fail to attend appointments may be asked to secure future bookings with a deposit.

If you have any questions, our team is always happy to assist.

Deposit Policy

Future Bookings

To help protect appointment availability for all clients, we may request a deposit following two or more late cancellations or no-shows.

The required deposit will vary depending on the service booked and will be confirmed via text message. Your appointment will be secured once the deposit has been received.

The deposit will be deducted from your final bill on the day of your appointment.

If you need to cancel or reschedule, we kindly ask for at least 48 hours' notice.

Please note that deposits are non-refundable in the following circumstances:

Cancellation or rescheduling within 48 hours of the appointment
Failure to attend your appointment (no-show)

Thank you for your understanding and cooperation.

Refunds & Service Adjustments

We take great pride in the quality of our work and are committed to ensuring every client leaves the salon feeling confident and cared for.

As salon services are personalised and time-based, refunds are not offered. However, if you have any concerns about your service, we are always happy to review them.

Contacting Us

If you are unhappy with the result of your service, please contact the salon by phone within 3 days of your appointment.

Where appropriate, we may invite you back for an in-salon assessment so we can carefully evaluate your hair and recommend the most suitable solution.

Complimentary Adjustments

Where an adjustment is considered appropriate, we will gladly provide a complimentary follow-up service relating to the original appointment.

Complimentary adjustments are available only when concerns are raised within 3 days of your appointment.

Requests received after this time may still be considered at the salon's discretion but may be treated as a new service.

Please note that services required due to natural hair growth are considered new appointments rather than adjustments.

Complimentary Adjustments Do Not Apply To

Complimentary adjustments are not available for:

A change of mind after the service has been completed
Requests for a different style or colour from the original consultation
Requests to change to a stylist of a different level
Results affected by factors outside the salon's control, including home care, heat styling, chemical exposure, or delayed contact with the salon

Thank you for your understanding and for respecting our salon policies. We are committed to delivering exceptional service and a premium experience to every client.